Terms of Service

Last updated: November 1, 2026

OVERVIEW

Welcome to SimSau. This website and store are operated by Wu Junjie, an individual based in mainland China trading as SimSau. In these Terms of Service, “we,” “us,” and “our” refer to the operator of SimSau.

SimSau provides this website, its content, features, tools, and products to you as the “Services.” Our store is powered by Shopify.

These Terms, together with the policies referenced below, explain the conditions that apply to your use of the Services and purchases from our store.

Please read these Terms carefully. By using the Services or placing an order, you agree to these Terms. Our collection and use of personal information are explained in our Privacy Policy: https://simsau.com/policies/privacy-policy.

SECTION 1 — ACCESS AND ACCOUNT

To place an order, you must have reached the age of majority in your place of residence or have permission from a parent or legal guardian authorized to make the purchase.

You agree to provide accurate, current, and complete contact, payment, and shipping information.

If you create an account, you are responsible for keeping your login credentials secure. Please notify us promptly if you believe your account has been accessed without authorization.

You may not sell, transfer, or assign your account to another person without our consent.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to describe and display our products accurately. Colors may vary depending on your device and screen settings.

If an item is damaged, defective, incorrect, or materially different from its description, please contact us under our Return & Refund Policy.

We may update product descriptions, availability, and purchase limits. These updates will not retroactively change the product description or commitments applicable to an order already placed.

Please follow each product’s instructions, warnings, care guidance, and intended use. Inspect ceramic and other fragile items before use, and stop using any item that is cracked, chipped, unstable, or otherwise unsafe. Keep hot tea and heated accessories away from children and pets. If you use an incense holder with separately purchased incense, place it on a stable, heat-resistant surface, provide ventilation, and never leave burning incense unattended.

Our products are intended for everyday use, quiet rituals, and home enjoyment. General information about meditation, tea, and relaxation is educational only and is not medical advice. We do not claim that our products diagnose, treat, cure, or prevent any disease or medical condition.

SECTION 3 — ORDERS AND CANCELLATIONS

Placing an order constitutes an offer to purchase. An automated order confirmation acknowledges receipt of your order and does not, by itself, constitute acceptance. We accept your order when we send a shipping confirmation.

We may decline or cancel an order because of product unavailability, suspected fraud, payment issues, delivery restrictions, or a material pricing or product information error.

If we decline or cancel a paid order, we will refund the canceled items and any associated shipping charges.

To request a cancellation, email simsau_support@163.com as soon as possible with your order number. If we can stop fulfillment, we will cancel the order and issue a full refund. If the order has already shipped, you may request a return after delivery under our Return & Refund Policy.

These provisions do not limit cancellation or refund rights arising from shipment delays or applicable law.

SECTION 4 — PRICES, PAYMENT, AND TAXES

Prices are displayed in U.S. dollars unless otherwise indicated.

Shipping charges and any applicable sales tax collected by us are shown at checkout before you place your order.

Price changes will not retroactively change the price of an order already placed, subject to the error-handling procedure in Section 12.

We offer free standard shipping on all orders within our shipping area, with no minimum purchase. Applicable import duties, import taxes, and customs clearance charges are covered by us. Any applicable U.S. sales tax collected by us will be displayed at checkout.

You agree to provide accurate payment information and confirm that you are authorized to use the payment method supplied.

Promotions may have additional terms disclosed at the time of the offer. Those terms apply to the relevant promotion but do not limit your rights under applicable law.

SECTION 5 — SHIPPING AND DELIVERY

We ship to all 50 U.S. states and Washington, D.C., including Alaska and Hawaii. We do not ship to U.S. territories, the Federated States of Micronesia, the Marshall Islands, Palau, or APO/FPO/DPO military addresses.

Shipping locations, processing times, delivery estimates, shipping charges, and delivery issue procedures are explained in our Shipping Policy: https://simsau.com/policies/shipping-policy.

Delivery times are estimates and may be affected by carrier delays, customs processing, weather, or other events outside our control.

If we cannot ship within the stated processing time, we will notify you and provide delay or cancellation options as required by applicable law.

If your package is delayed, lost, or undelivered, contact simsau_support@163.com. We will assist you and provide the remedies described in our Shipping Policy.

Nothing in this section limits your rights under applicable law.

SECTION 6 — RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are governed by our Return & Refund Policy: https://simsau.com/policies/refund-policy.

For eligible change-of-mind returns, you must request a return within 30 calendar days after receiving the item.

Please contact us before returning an item. Approved returns must be shipped within 14 calendar days after approval, following our return instructions.

Change-of-mind returns must be sent to our designated return location in China. You are responsible for the international return shipping costs.

Items must meet the conditions and exclusions in our Return & Refund Policy. We do not deduct the original outbound shipping cost from your refund.

If an item is damaged, defective, incorrect, or not as described, contact us for assistance. We will cover any required return shipping costs and arrange an appropriate replacement or refund.

The 30-day change-of-mind return window does not limit rights you may have under applicable law concerning defective or nonconforming goods.

SECTION 7 — INTELLECTUAL PROPERTY

The website’s text, graphics, logos, photographs, videos, designs, and other content are owned by SimSau or used with permission from the relevant rights holders, except where otherwise indicated.

You may access the website for personal, non-commercial purposes. You may not reproduce, sell, distribute, or commercially exploit protected content without permission, except as allowed by law.

Nothing in these Terms transfers ownership of intellectual property or grants rights beyond those expressly stated.

SimSau, Shopify, and third-party names and logos remain the property of their respective owners.

SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY LINKS

The Services may include third-party tools, integrations, or links to other websites.

Third-party services may be governed by their own terms and privacy policies. Please review those policies before using the relevant service.

We do not control independent third-party websites or guarantee their content or availability. To the extent permitted by law, we are not responsible for losses caused solely by those independent services.

This section does not limit our responsibility for your order or obligations that cannot lawfully be excluded.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

SimSau is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with SimSau. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and SimSau, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with SimSau.

This section applies only to the extent permitted by applicable law.

SECTION 10 — PRIVACY

Our collection and use of personal information are explained in our Privacy Policy: https://simsau.com/policies/privacy-policy.

Because our store is hosted by Shopify, Shopify also processes personal information in connection with providing its services. Information may be processed by Shopify and other service providers in countries outside your country of residence.

For further information, please review our Privacy Policy and Shopify’s Consumer Privacy Policy.

SECTION 11 — REVIEWS AND OTHER SUBMITTED CONTENT

You retain ownership of the reviews and other content you submit.

For content you submit for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and distribute that content in connection with operating and promoting the Services. This license does not transfer ownership of your content to us.

You confirm that you have the necessary rights to submit the content and that it does not infringe another person’s rights. Please disclose any compensation or incentive received in connection with a review.

We may remove content that is unlawful, fraudulent, abusive, unrelated to the product or service, discloses another person’s private information, or infringes another person’s rights.

We do not remove reviews solely because they are negative. Nothing in these Terms prohibits honest reviews or lawful criticism.

Private customer-service communications are not treated as content submitted for publication.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

We may correct errors in product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

If a material error affects an order you have already placed, we will contact you to explain the issue and any proposed correction before proceeding.

We will not charge an additional amount or substitute a different product without your agreement.

If we cannot fulfill the order as agreed and you do not accept the proposed correction, we will cancel the affected items and refund the amounts paid for those items and any associated shipping charges.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not:

Engage in fraud, impersonation, or unlawful activity.

Infringe intellectual property or privacy rights.

Threaten or unlawfully harass other people.

Submit malicious code or interfere with website security.

Collect other users’ personal information without authorization.

Send spam or unsolicited commercial messages through the Services.

Use automated tools to overload the website, scrape content without authorization, or access restricted areas.

Bypass access controls or other security measures.

These restrictions do not prohibit honest reviews, lawful criticism, or ordinary browsing.

SECTION 14 — AUTOMATED AGENTS

As an exception to the restrictions in Section 13, automated agents may access the Services where permitted by us and in compliance with this section.

Agents must identify themselves truthfully, comply with applicable access restrictions, and not conceal their automated nature or bypass security measures.

Where technically applicable, an agent must identify its name in HTTP/HTTPS requests using the user-agent identifier “Agent/[agent name]”.

Agents must not circumvent CAPTCHAs or other measures intended to distinguish human access from automated access.

We may restrict or block automated access to protect the security, availability, and integrity of the Services.

SECTION 15 — SUSPENSION AND TERMINATION

We may restrict or terminate access to the Services if we reasonably believe a user has materially breached these Terms, engaged in fraud or unlawful activity, or created a security risk.

Where appropriate and practicable, we will provide notice.

Suspension or termination does not remove our obligations concerning paid orders, refunds, or rights under applicable law.

Provisions that by their nature should continue after termination will remain applicable, including intellectual property, submitted content licenses, limitations of liability, and dispute provisions.

SECTION 16 — WEBSITE AVAILABILITY AND WARRANTIES

We do not guarantee that access to the website will always be uninterrupted or error-free.

To the extent permitted by law, website features and general informational content are provided on an “as available” basis.

This section does not exclude product commitments expressly stated on our product pages, obligations under our Return & Refund Policy or Shipping Policy, or warranties and consumer rights that cannot lawfully be excluded.

SECTION 17 — LIMITATION OF LIABILITY

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the Services.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.

Nothing in this section limits refunds, replacements, or other remedies available under our policies or applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify SimSau against third-party claims arising directly from your unlawful use of the Services, infringement of another person’s rights, or material breach of these Terms.

This obligation does not apply to claims caused by our own negligence, misconduct, or breach of these Terms.

We will notify you of any such claim and will not agree to a settlement imposing obligations on you without your consent.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

A failure to enforce a provision of these Terms does not waive the right to enforce it later.

These Terms and the policies incorporated by reference constitute the agreement governing your use of the Services, subject to applicable law and any specific commitments made for your order.

For subject-specific matters, our Return & Refund Policy governs returns and refunds, our Shipping Policy governs shipping arrangements, and our Privacy Policy explains personal information handling.

SECTION 21 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our consent, except as permitted by law.

We may transfer the operation of the Services and associated rights and obligations to a successor, provided this does not reduce your existing consumer rights or alter the commitments applicable to an order already placed. We will provide notice where required by law.

SECTION 22 — APPLICABLE LAW AND CONSUMER RIGHTS

These Terms are subject to applicable law.

Nothing in these Terms excludes or limits any mandatory consumer protection rights that apply to you.

Any dispute will be handled by a court with jurisdiction under applicable law.

SECTION 23 — HEADINGS

Section headings are provided for convenience and do not alter the meaning of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version and its update date will be available on this page.

We will provide notice of material changes where required by law.

Changes will apply from their stated effective date and will not retroactively alter the terms applicable to orders already placed, except where required by law or agreed with you.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to simsau_support@163.com.

Trading name: SimSau Operator: Wu Junjie Business correspondence address: Fengjing Shanzhuang, Zhangmutou Town, Dongguan, Guangdong 523620, China Email: simsau_support@163.com